University of Maryland University College
The Advisor will be trained on how to provide proactive outreach and service to students to enhance their satisfaction and retention with the university. Reporting to the Assistant Director, the Advisor will learn to use independent judgment to support and advise students on their educational pursuits while helping them to achieve their academic goals. The position will be assigned to the undergraduate, graduate or military advising unit. Evening and weekend hours and possibly holidays may be required. Duties may include:
# Advise students via telephone, e-mail and face-to-face meetings (80% of interactions with students will occur on the telephone or by e-mail).
# Respond to incoming e-mail and telephone calls
# Conduct proactive outreach to students via telephone and e-mail
# Maintain and provide accurate information on academic progress, program requirements, policies, procedures and dates/deadlines.
# Provide comprehensive, timely and high quality service to all internal and external customers / students.
# Ensure individual and unit goals are achieved on a daily basis.
# Actively support the registration and retention efforts.
# Perform other related duties as assigned.
# 2 years of college, degree preferred and a minimum 1 year experience providing quality customer service to customers/students/clients
# Excellent interpersonal, oral and written communication skills
# Excellent phone voice, in terms of tone and clarity.
# Ability to prioritize and manage multiple tasks
# Self-motivated, organized, upbeat and outgoing personality with a desire to encourage others to succeed.
# Previous experience with student recruitment and/or outreach a plus