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University of Maryland University College

Adelphi, MD

The Advisor will be trained on how to provide proactive outreach and service to students to enhance their satisfaction and retention with the university. Reporting to the Assistant Director, the Advisor will learn to use independent judgment to support and advise students on their educational pursuits while helping them to achieve their academic goals. The position will be located at the Shady Grove Center in Rockville, MD. Evening and weekend hours and possibly holidays may be required. Duties may include:

• Advising and conducting proactive outreach to students via telephone, e-mail and face-to-face meetings

• Conducting proactive outreach to students via telephone and e-mail

• Maintain and provide accurate information on academic progress, program requirements, policies, procedures and dates/deadlines

• Providing comprehensive, timely and high quality service to all internal and external customers/ students

• Performing other related duties as assigned


• Bachelor’s degree preferred and a minimum (1) year of experience providing quality customer service to customers/students/clients

• Experience working with non-traditional students

• Ability to prioritize and manage multiple tasks.

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