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Service Monitor, MetroAccess


Washington Metropolitan Area Transit Authority

Washington, DC

WMATA’s Office of MetroAccess Service is seeking a highly motivated team player and quick study to support its fast-paced office environment in an analytical and customer service role. The successful candidate will be an exceptional problem-solver, customer service specialist, and superior communicator (particularly written). The professional being sought will exhibit a superior comfort level while interfacing with all levels of internal staff, service provider staff, and the general public.

The areas of emphasis will include contract compliance, customer service and outreach, call center operations, audit functions, and accounting/billing functions. With strong analytical acumen and an exceptional eye for detail, the successful individual will routinely develop comprehensive documentation and engage in extensive data analysis/verification of reports presented by the service provider using multiple automated systems that monitor service performance. The ability to consistently meet tight deadlines under pressure; extensive familiarity with spreadsheet work; and the ability to develop high quality reports and minutes and/or other administrative duties are required.

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